1. Introduction

At www.zilalshams.com, we strive to provide the highest level of customer satisfaction and ensure that your shopping experience with us is as pleasant as possible. Our refund policy is designed to balance fairness to all our customers and maintain the integrity of our services. Please review our refund policy below to understand the process and conditions under which refunds may be granted.

2. Refund Conditions

We offer refunds under the following conditions:

– The product received is defective, damaged, or not functioning as described.

– The product received is not the same as the one ordered (e.g., wrong item, size, or color).

– The product was not delivered within the stipulated delivery time frame (if any) mentioned at the time of purchase.

3. Refund Process

To request a refund, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team via +971521685266 or [email protected] within 30 days from the date of purchase.
2. Provide Order Information: Be ready to provide your order number and details of the issue.
3. Return the Product: If the product is defective, damaged, or incorrect, you may be asked to return it. Please ensure it is returned in its original condition, packaging, and with all tags and manuals.
4. Review and Approval: Upon receiving your returned product, it will undergo a quality check. Once the issue is verified, your refund will be processed.
5. Refund Completion: Refunds will be issued to the original payment method. Please allow for some time for the amount to reflect in your account, which may vary depending on the banking system.
6. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

– Products marked as final sale.

– Digital products (unless stated otherwise).

– Personalized or customized items (unless they are defective or damaged).

5. Exchanges

If you wish to exchange a product for another in different size, color, or style, subject to availability, please contact our customer service team. Exchanges are processed as a refund and repurchase to ensure the most accurate processing.

6. Refund Time Frame

Refunds are processed within 7-10 business days after the approval of your request and receipt of the returned product. The exact timing may vary depending on your bank or credit card company.

7. Shipping Costs

– Original shipping costs are non-refundable.

– If the return is a result of our error (you received an incorrect or defective item), we will provide a return shipping label and refund the original shipping charges.

8. Contact Information

For any refund-related inquiries or to initiate a refund request, please contact us at:

– Customer Service Hotline:+971521685266

– Email:[email protected]

9. Changes to Policy

We reserve the right to amend this refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically for updates.

10. Final Note

We hope you are completely satisfied with your purchase, and we are here to assist you with any issues you may encounter. Our goal is to ensure you are comfortable with both our products and the after-sales service.